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Order Cancellation
Order Cancellation
You can change or cancel the order at any time before it enters the shipping process. We are very fast in selecting and packaging your order, so once your purchase is confirmed, we need to quickly change or cancel your order.
Once we begin processing your order, we will not be able to accept cancellation or refund of your order. After placing an order, there will be a small window for you to cancel the order before we begin processing it.
To do this, simply log in to your account and select the cancel option. This will lock the orders in our system, so they will not be processed.
If your order status has been changed to 'pick-up pending shipment', it is usually too late for us to make changes to the order, as this means that your order has been packaged and ready for shipment.
For personalized printed football jerseys, once we start processing the order, we cannot accept cancellation as we will immediately start building the order. Please note that our order status is updated in bulk rather than in real-time, so your shirt is usually printed long before the status update.
So if you want to change or cancel your order, please contact customer service online chat or send an email as soon as possible. If possible, we will make changes/cancellations, but once the order becomes possible, we cannot guarantee it.